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Which two recommendations should a Consultant make?
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? (Choose two.)A . Publish pre-release documentation on the Customer Community.B . Publish training documentation in a closed Chatter group.C...
Which three Field Service process should a Consultant recommend to accomplish this goal?
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three.)A . Adjust Scheduling PolicyB . Knowledge BaseC . DispatchingD . Customer EntitlementsE . SchedulingView AnswerAnswer: ABC
What set of steps should a Consultant recommend to dispatch the Technician?
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location. What set of steps should a Consultant recommend to dispatch the Technician?A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.B . Create Work Order,...
What should a Consultant take into consideration?
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?A . Managing page layouts and milestone trackers can be done in the Salesforce mobile app.B . Creating Entitlements for Cases and Work Orders must be separated.C ....
Which two Scheduling Policies would assist to meet this initiative?
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? (Choose two.)A . Soft BoundariesB . High IntensityC . Emergency PolicyD . Customer FirstView AnswerAnswer: AD
What should a Consultant implement to meet this requirement?
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory. What should a Consultant implement to meet this requirement?A . Implement a Quick Action to create a new Service Appointment on the existing Work...
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)A . Google Traffic DataB . Service Appointment DependenciesC . Resource's Home BaseD . Service AppointmentsE . Resource's Travel SpeedView AnswerAnswer: ACD
What should a Consultant recommend?
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?A . Create a Quick Action on the Service Appointment to launch a Visualforce signature page.B . Create an Approval Process from the Service Appointment for the customer's Authorization.C ....
Which two items should a Consultant recommend in order to achieve this?
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a predefined template for the Work Order within the Service Console. Which two items should a Consultant recommend...
How should a Consultant implement this rule?
Universal Containers' customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?A . Add the Account as one of the Resource Skills.B . Add the Resource as a Preferred Resource.C . Add the Resource as a Required Resource.D...
