Certified Heroku Architecture Designer exam

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?A . Create Resource Absences every day.B . Create a recurring Service Appointment.C . Use appropriate Resource...

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?A . Quick Action on Opportunity to Create Work OrderB . Quick Action on...

Universal Containers would like to report on the volume of products installed within a specific timeframe. What solution will help meet the customer's requirement?A . Utilize a Work Order related list on Asset.B . Utilize a custom "Installation Date" field on Asset.C . Utilize Field History Tracking on Asset.D ....

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?A . Add Fields on the Page Layout.B . Configure Field Sets on the Service Appointment.C . Use Lookup Fields.D . Create CSS in the...

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?A . Work Orders and CasesB . Cases, Work Orders,...

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?A . Match BooleanB . Match FieldsC . Preferred ResourcesD . Required ResourcesView AnswerAnswer: A

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three.)A . Adjust Scheduling PolicyB . Knowledge BaseC . DispatchingD . Customer EntitlementsE . SchedulingView AnswerAnswer: ABC

Universal Containers would like to engage contractors and customers directly in their Field Service solution. Which three options will provide read, write, and edit access to Work Order objects? (Choose three.)A . Chatter File ConnectB . Partner Community licenseC . Customer Community Plus licenseD . Customer Community licenseE . Chatter...

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?A ....

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?A . Utilize a custom Price Book specific to each country.B . Utilize the standard Price Book with pricing rules applied.C . Utilize a custom Price Book with pricing rules applied.D...