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Which two upsell activities should the CSR consider?
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? (Choose two.)A . Open a Case and send email with new Service offerings.B ....
What set of steps should a Consultant recommend to dispatch the Technician?
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location. What set of steps should a Consultant recommend to dispatch the Technician?A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.B . Create Work Order,...
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)A . Google Traffic DataB . Service Appointment DependenciesC . Resource's Home BaseD . Service AppointmentsE . Resource's Travel SpeedView AnswerAnswer: ACD
What should the Consultant implement to help achieve this goal?
Universal Containers wants to help their dispatches determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?A . Work Types with an Estimated Duration.B . Work Orders with Operating Hours.C . Operating Hours for Customer Accounts.D . Work Types with...
How can a Consultant ensure agents can verify coverage?
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?A . Set up Entitlement Process, set up Service Contracts, display the related List on the Contact Page Layout.B . Create Milestones, set up Entitlement Process, display the related List...
In which order should a Consultant implement the setup to achieve this requirement?
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant implement the setup to achieve this requirement?A . Set Up Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.B . Set Up Entitlements Process for Work Orders, Set...
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)A . Products Required for Work OrdersB . Products Required for Service AppointmentsC...
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?A . Use Orders and Order Products.B . Use Work Orders and define...
Which two items should a Consultant recommend in order to achieve this?
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a predefined template for the Work Order within the Service Console. Which two items should a Consultant recommend...
Which two of the following should the Consultant recommend?
Universal Containers wants to track the total associated price when servicing Work Orders for customers. Which two of the following should the Consultant recommend? (Choose two.)A . Use Work Order and Work Order Line Items.B . Use a custom object to model the Work Order pricing.C . Use the Einstein...
