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Which two features should the Administrator enable to meet this requirement?
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community. Which two...
Which three actions should the Admin take prior to launch? Choose 3 answers Select one or more of the following:
Which three actions should the Admin take prior to launch? Choose 3 answers Select one or more of the following: - Encourage collaboration among architects and builders - Ensure that members have access to technical expertise about the structural capabilities and limitations of containers - Facilitate the exchange and discussion...
How can a Salesforce admin enable this capability in the Community using configuration?
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration? Select one or more of the following:A . Allowing users to self register and create...
Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce...
How should a Community Cloud consultant accomplish this task?
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register. How should a Community Cloud consultant accomplish this task? Select one or more of the following:A ....
How should the administrator ensure this happens?
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure...
How should the Community Cloud Consultant educate employees on how to access the Community?
Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community? Select one or more of the following:A . Recommend...
What should a Community Cloud consultant suggest as a method of implementation?
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation? Select one or more of the following:A . Configure Salesforce Connect and define the required external...
How should the Salesforce Administrator meet this requirement?
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners. How should the Salesforce Administrator meet this requirement? Select one or more of the following:...
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
Universal Containers recently rolled out a Community to its partners. The internal sales team has the following requirements: - Ability to support the addition of 50 new partners every month. - Ability to pass leads to the partners. - Continue to have access to the leads after transfer to a...
