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What are some communication best practices a BA should follow to help achieve this goal?
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders. What are some communication best practices a BA should follow to help achieve this goal?A . Ask each project team member to...
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?A . Work with stakeholders to identify relevant...
What should the BA keep in mind during the process?
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop. What should the BA keep in mind during the process?A . User stories encourage...
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story. During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales...
What should the BA use?
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies...
Which step should the business analyst take next?
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback: • The functionality described in the test case is working as expected. • The...
What should the BA do to meet the requirement?
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded. What should the BA do to meet the requirement?A...
What should the BA do to build trust with the stakeholders?
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the...
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."A . YesB . NoView AnswerAnswer: B
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.A . Time ZoneB . LanguageC . Working HoursD . LocaleView AnswerAnswer: C
