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Which diagram should the BA use in this case?
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map. Which diagram should the BA use in this case?A . SIPOC...
Which document should the BA create?
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should...
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and...
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
Which aspect of a potential solution is most important for a BA to consider?
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for...
Which elicitation technique should the business analyst use to help the team meet its goal?
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements. Which elicitation technique should the business analyst use to help the team meet its goal?A . Prototyping B. Brainstorming C. ObservationView...
Which user story should the business analyst write to describe the functional requirement?
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers. The IT team writes a...
What should the business analyst review and revise to provide more clarity to the team?
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed. What should the business analyst review and revise to...
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
