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What should the BA suggest?
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the...
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects. Which step of the ALM cycle requires the BA to study current business...
What should the BA do next?
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written. What should the BA do next?A . Write the test scripts. B. Define the acceptance criteria C. Plan the sprint schedule.View AnswerAnswer: B
What should the user story focus on?
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories. What should the user story focus on?A . Sales margins B. Customer experience C. Product functionalityView AnswerAnswer: B
Which three components should-be included when writing a user story?
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing a user story?A . Who, what, why B. When, where, why C. Who, when, whyView AnswerAnswer: A
What is a prototype?
A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?A . A model of a final proposed product B. A first pass, simple sketch of an idea C. A polished, proven solutionView AnswerAnswer: B
What should the BA do?
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team. What should the BA do?A . Focus on the task at hand instead of...
Which way should the BA approach creation of this documentation?
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project. Which way should the BA approach creation of this documentation?A . Include the personal perspective for acceptance criteria and the overall perspective for definition of...
What should the BA confirm about the user stories when completing this review?
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively. What should the BA confirm about the user stories when completing this review?A . They contain substantial details and focus on technical elements. B. They are dependent on related acceptance...
Which elicitation technique should the BA use?
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the...
