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Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what...
Which management process should the business analyst suggest to help the teams align on their competing priorities?
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog. Which management process should the business analyst suggest to help the teams align on their competing priorities?A . Integrated Definition for Process Description...
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger...
Prioritize which requirements will be included in the minimum viable product.
Prioritize which requirements will be included in the minimum viable product.View AnswerAnswer: C
In which of the following app markets CANT the Salesforce App be found?
In which of the following app markets CANT the Salesforce App be found?A . Google Play B. AppExchange C. App StoreView AnswerAnswer: B
Which approach should a business analyst take to begin this process?
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App. Which approach should a business analyst take to begin this process?A . Partner with Salesforce account executives to complete discovery. B. Schedule a meeting...
Which level of influence should the BA place the MR Director on the stakeholder wheel?
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all...
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE). How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?A . CK will be better able to prioritize across teams and streamline processes. B. CK will get insights to current business processes....
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration. Which type of analysis should...
What should the BA use to assess the quality of a user story?
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories. What should the BA use to assess the quality of a user story?A . INVEST checklist B....
