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Which method should the BA use to start collecting data?
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA)...
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
Which step should the BA take next?
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal. Which step should...
What should the business analyst do to meet the requirement?
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format. What should the business analyst do to meet the requirement?A . Map the business process. B. Review department procedures and consult...
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable...
Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we...
What is the largest risk with this approach?
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date...
What should the BA do?
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses: What should the BA...
What should the BA do to help prevent gaps from being discovered after go live?
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud. What should the BA do to help prevent gaps from being discovered after go live?A . Focus more on happy path testing and less on edge case testing. B. Write test scripts that...
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.A . 2 FA B. Single Sign-On C. Email Proof D. Login LinkView...
