- All Exams Instant Download
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?A . Describe work with other companies that has solved similar problem. B. Ensure the workshop schedule consider tome zone and language differences. C. Reiterate the project objectives...
What is an example of good acceptance criteria?
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?A . A sales rep can view current...
What is the storage of the Developer Pro Sandbox?
What is the storage of the Developer Pro Sandbox?A . 300MB B. 200MB C. 2GB D. 1GBView AnswerAnswer: D
What should a BA do to be successful during the first phase of the project?
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project,...
Which type of document should the BA present to the stakeholders?
An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO’s Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions. Which type of document should the BA present to the stakeholders?A . A capability map detailing the functionality of...
What is the first step in the ALM process that should be taken?
The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow...
Which area of user acceptance testing (UAT) was overlooked?
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment,...
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being...
What is a possible reason why the test cases failed?
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed. What is a possible reason why the test cases failed?A . Missing test org access details B. Missing test result details C. Missing test script...
Which type of document should the BA create to achieve the objective?
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project. Which type of document should the BA create to achieve the objective?A . Business analysis plan B. Scope statement...
