C_TCRM20_73 exam

Which of the following processes, among others, belong to SAP CRM Sales? There are 3 correct answers to this question.A . Activity Management.B . Complaint Management.C . Account & Contact Management.D . Territory management.View AnswerAnswer: A,C,D

What is the Integrated Communication Interface (ICI) used for in SAP CRM? Please choose the correct answer.A . To enable communication between SAP CRM and mobile clientsB . To enable communication between SAP CRM and SAP SCMC . To enable communication between SAP CRM and Computer TelephonyD . To enable...

Which of the following are possible sources in access sequences used in partner determination? There are 2 correct answers to this question.A . Buying centerB . Target groupsC . Business partner relationshipsD . Preceding transactionsView AnswerAnswer: C,D

Which of the following describes the structure of a CRM business transaction? Please choose the correct answer.A . Transaction channelsB . Customizing headersC . Transaction determination procedureD . Header, Item and Schedule linesView AnswerAnswer: D

With reference to the CRM middleware, which of the following statements are FALSE? Please choose the correct answer.A . CRM Middleware provides seamless back-end integrationB . CRM Middleware provides groupware integrationC . CRM Middleware Synchronizes Mobile ClientsD . It requires no additional software, installation or servers.E . It supports integration...

Using specific personalization options, certain users can display special keys in the CRM WebClient UI. A user can use these keys to start the UI configuration directly. Please choose the correct answer.A . TrueB . FalseView AnswerAnswer: A

Which of the following statements regarding ‘Organization Unit’ are true? There are 3 correct answers to this question.A . Depending on how a company is organized, the organizational units may be departments, groups or project teams.B . If you specify a function for an organizational unit, this information is inherited...

Which of the following SAP CRM interaction channels focuses on indirect sales and on partner relationship management? Please choose the correct answer.A . Interaction Channel.B . Partner Channel management.C . Web Channel.D . Field Applications.View AnswerAnswer: B

Which of the following statements are correct regarding CRM Business Partners? Please choose the correct answer.A . Business partner categories can be freely defined.B . Once assigned a business partner category can be changed later.C . Business partner roles can be freely defined.D . Business partner relationships can be freely...

Which of the following statements are correct regarding copying and follow up if a transaction? Please choose the correct answer.A . You can choose the transaction type during follow up.B . Header data is copied and you can select items during copying a transaction.C . Transaction history is updated after...