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Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.
Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.A . Channel typeB . Mashup serviceC . Channel e-mail IDD . Case typeE . Default accountView AnswerAnswer: A, D, E
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.A . Responsible employeeB . TeamC . ContactD . Account hierarchyView AnswerAnswer: A, B
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.A . Edit customer detailsB . Create a new e-mail message or a new case from the What Would You like to do? areaC ....
Which capability ensures service agents send e-mail responses with the correct corporate branding?
Which capability ensures service agents send e-mail responses with the correct corporate branding?A . Workflow rulesB . AutoflowC . Determination rulesD . E-mail templatesView AnswerAnswer: D
Which of the Can you create the following to enable the field calculation?
You want to assign a value to a specific field based on another field value calculation. Which of the Can you create the following to enable the field calculation?A . A page layoutB . A determinationC . A workflowD . An autoflowView AnswerAnswer: B
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?A . In the timeline configurationB . In the general configuration of Agent DesktopC . In the Customer Hub screen configurationD . The event types are enabled by default and cannot be...
What is the only way to change an active case type?
What is the only way to change an active case type?A . Copy an existing case type.B . Edit the name of the existing case type.C . It is not possible to change an existing case type.D . Execute the Create New Version action.View AnswerAnswer: A, C
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.A . Registered productsB . ContactsC . ProductsD . Service contractsView AnswerAnswer: A, B
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.A . Installed baseB . StatusC . SubjectD . Case typeView AnswerAnswer: C, D
What functionality can be enabled to assist agents with case resolution?
What functionality can be enabled to assist agents with case resolution?A . Create and assign surveys to the case.B . Integrate a knowledge base.C . Configure templates for responses.D . Integrate Microsoft Teams.View AnswerAnswer: B
