C_C4H51_2405 exam

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.A . Create territory hierarchy levelsB . Remove the personal data from the business userC . Assign employee to an organizational unitD . Assign restriction rulesView AnswerAnswer: C D

Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.A . Process categoryB . Warranty categoryC . Maintenance categoryD . Incident categoryE . Cause categoryView AnswerAnswer: A B C

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.A . Add a reference to a service contractB . Add a reference to an accountC . Use email as a response to a ticketD . Add an account team memberView AnswerAnswer:...

Which data is replicated from SAP Service Cloud to SAP Field Service Management?A . Installed baseB . Registered productC . Account hierarchyD . Ticket hierarchyView AnswerAnswer: A

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?A . Implement the provided Hot Fix number.B . Create an incident.C . Report a ticket.D . Send an email to SAP Cloud Support.View AnswerAnswer: B

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal? Note: There are 2 correct answers to this question.A . Create a joined data sourceB . Create an interactive dashboardC . Create a report based on the Tickets data...

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.A . The activity list is automatically generated by the system based on your scoping decisions.B . Fine-tuning is the process of generating the activity list bying que-stions about which business processes will...

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.A . Data can be accessed in real time.B . Existing reports can be reused.C . Security issues with mashups outside of the corporate network are...

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task? Note: There are 2 correct answers to this question.A . Make sure an organizational node can only be set up with a replication process from the back end.B . Make...

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.A . Set scoping questions and outgoing email details in fine-tuning.B . Create an email template for responses.C . Create an account with the email address...