C_C4H51_2405 exam

Which data is replicated from SAP Service Cloud to SAP Field Service Management?A . Installed baseB . Registered productC . Account hierarchyD . Ticket hierarchyView AnswerAnswer: A

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?A . Implement the provided Hot Fix number.B . Create an incident.C . Report a ticket.D . Send an email to SAP Cloud Support.View AnswerAnswer: B

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal? Note: There are 2 correct answers to this question.A . Create a joined data sourceB . Create an interactive dashboardC . Create a report based on the Tickets data...

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.A . The activity list is automatically generated by the system based on your scoping decisions.B . Fine-tuning is the process of generating the activity list bying que-stions about which business processes will...

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.A . Data can be accessed in real time.B . Existing reports can be reused.C . Security issues with mashups outside of the corporate network are...

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task? Note: There are 2 correct answers to this question.A . Make sure an organizational node can only be set up with a replication process from the back end.B . Make...

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.A . Set scoping questions and outgoing email details in fine-tuning.B . Create an email template for responses.C . Create an account with the email address...

Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.A . Data Source IDB . Data TypeC . NameD . Web Service URLE . UsageView AnswerAnswer: A C D

Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.A . Ticket typeB . Channel directionC . Notification typeD . Mashup serviceE . Channel typeView AnswerAnswer: B C E

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.A . Data can be loaded or changed only once.B . You'll need to create an initial file based on predefined fields.C . You'll need...