- All Exams Instant Download
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.A . You can add custom fields in data sources and reports.B . With the Dashboard Designer, KPIs can be joined to a new data source.C . With the mashup approach,...
Which feature in user interface maintenance can be used to control the values of custom fields?
Which feature in user interface maintenance can be used to control the values of custom fields?A . Activation scoping item in administrationB . PersonalizationC . Usage of restriction rulesD . Code list restrictionView AnswerAnswer: B
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.A . Web service URLB . Data source IDC . UsageD . NameE . DescriptionView AnswerAnswer: B,C,D
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.A . Maintenance planB . AppointmentC . Installed baseD . TerritoryView AnswerAnswer: A,C
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.A . At least one service object needs to be assigned.B . A service contract is active.C . A customer needs to be assigned.D . Address mismatches...
What is required to set up the organizational structure correctly?
What is required to set up the organizational structure correctly?A . The root node/uppermost node must be defined as a service organization.B . The root node/uppermost node must be defined as a company.C . The root node/uppermost node must be defined as a sales organization.D . The root node/uppermost node...
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.A . You can use a console to write SQL statements.B . You can add custom fields in data sources and reports.C . You can access data base and check raw...
For which element do you maintain attributes such as password and security policy?
For which element do you maintain attributes such as password and security policy?A . EmployeeB . Business roleC . Business userD . Service agentView AnswerAnswer: C
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product?
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product?A . Registered productB . Installed baseC . Service contractD . Service warrantyView AnswerAnswer: A
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
Which key user features allow you to change field properties on the SAP Service Cloud Ul?A . Code list restrictionB . Workflow rulesC . AdaptationD . MashupView AnswerAnswer: C
