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Which two additional chances should be made to improve search capabilities?
Ursa Major Solar (UMS) wants to improve Its customers’ ability to search for knowledge articles. UMS has already created categories for articles. Which two additional chances should be made to improve search capabilities? Choose 2 answersA . Configure Global Search for specific search terms. B. Create synonyms for specific search...
What can an administrator do to enable customer-submitted service requests? Choose two answers. * (1 Point)
What can an administrator do to enable customer-submitted service requests? Choose two answers. * (1 Point)A . Enable live agent on the company website B. Enable chatter answers C. Enable the service cloud console on the company website D. Enable case feed on the company websiteView AnswerAnswer: A,B
Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers
Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answersA . Expected revenue B. Product quantity C. Opportunity amount D. Quota amountView AnswerAnswer: C,D
How should an administrator implement this request?
When an opportunity with a least one opportunity product close wins, Universal Containers requires that an Invoice record be created with Invoice_Line_item_c records for each Product on the Opportunity. How should an administrator implement this request?A . Use a custom button on the Opportunity. B. Use an Opportunity Approval process....
What should the administrator do to make this an easier process?
An administrator for Cloud Kicks has received several requests to update Salesforce reports with fields that users are unable to see on the report. The administrator notices that the missing fields are new custom fields and the reports are created with custom report types. What should the administrator do to...
Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer?
Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer? (1 Point)A . Step B. Screen C. Decision D. AssignmentView AnswerAnswer: B
What would you check to see whether a workflow failed? * (1 Point)
What would you check to see whether a workflow failed? * (1 Point)A . debug log B. workflow log C. integration log D. failed work flow logView AnswerAnswer: A
What can you do in order to correct the issue?
A change set that has already been submitted for deployment is missing a component. What can you do in order to correct the issue? * (1 Point)A . Deploy the change set and then submit another change set for deployment B. Edit the change set, deactivate it and then add...
How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?
Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?A . Use validation rules...
Why arc records being updated with data that violates the validation rule?
The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there Is a validation rule to ensure clean data on case records....
