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Which feature should an administrator configure to meet this requirement?
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure...
Which are two considerations the administrator needs to review before setting up this approval process?
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process. Which...
Which two solutions should an administrator use to meet this request?
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answersA . Web-to-CaseB . Case EscalationC . Case QueuesD . Email-to-CaseView AnswerAnswer: A, D Explanation: Web-to-Case...
Which Feature Should an administrator use to fulfill this request?
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status. Which Feature Should an administrator use to fulfill this request?A ....
What are two considerations for this configuration?
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answersA . IP address restrictions are set on the profile or globally for the org.B . Users can change their password to...
What should the administrator recommend?
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?A . SMS ResponseB . Web-to-CaseC . Email-to-CaseD . Omni-ChannelView AnswerAnswer: B Explanation: Web-to-Case allows you to create cases from a form on your website. Reference: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
How should an administrator provide proper access?
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?A . Create a new profileB . Configure permission...
What flow element should the administrator add?
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow. What flow element should the administrator add?A . AssignmentB . Get RecordsC . Create RecordsD . Update...
What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers
What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answersA . Custom and standard objects have standard fields.B . Standard objects are included with Salesforce.C . A new standard object can be created.D . Only standard objects support master-detail relationships.View AnswerAnswer: BC...
Which automation solution should an administrator use to meet this request?
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated. Which automation solution should an administrator use to meet this request?A . Lightning Web ComponentB . Approval ProcessC . Workflow Field UpdateD...
