- All Exams Instant Download
What role can an external user have in Jira Service Management?
What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C
Which is a correct method to add request participants?
Which is a correct method to add request participants?A . By the project admin onlyB . Through a preset option on the request formC . Customers can add participants themselves through the portalD . Through a preset option on the request form and Customers can add participants themselves through the...
Where can you view the roles assigned to team members within a project?
Where can you view the roles assigned to team members within a project?A . In the project's 'People' sectionB . In the global settingsC . On the user's profile pageD . In the issue navigatorView AnswerAnswer: A
Where can you view all customers associated with an organization?
Where can you view all customers associated with an organization?A . In the project settingsB . On the organization’s page in JiraC . In the global settingsD . Customers cannot be viewed by organizationView AnswerAnswer: B
Which area of team-managed service project configuration requires no explanation?
You plan to use a team-managed service project for your new IT Service Desk. In preparation, you will run training sessions for your team, who are experts in configuring company-managed service projects. Which area of team-managed service project configuration requires no explanation?A . PermissionsB . WorkflowsC . ApprovalsD . CustomersE...
What is the first step to update the workflow status of an issue from the queue?
What is the first step to update the workflow status of an issue from the queue?A . Select the issueB . Send an email to supportC . Delete the issue and recreate itD . None of the aboveView AnswerAnswer: A
Which of the following is a focus of knowledge base reports in JSM?
Which of the following is a focus of knowledge base reports in JSM?A . Page viewsB . Link clicksC . Feedback ratingsD . All of the aboveView AnswerAnswer: D
What is the purpose of configuring a report series in JSM?
What is the purpose of configuring a report series in JSM?A . To create a sequence of reports with common data sourcesB . To schedule report generationC . To secure reports by roleD . To integrate external dataView AnswerAnswer: A
What is the main goal of ticket deflection in the context of a knowledge base?
What is the main goal of ticket deflection in the context of a knowledge base?A . To reduce the number of tickets by providing self-help resourcesB . To deflect blame for issuesC . To route tickets to external agentsD . To increase ticket response timesView AnswerAnswer: A
Which method is used to disable service project notifications for all internal users within a specific project?
Which method is used to disable service project notifications for all internal users within a specific project?A . Adjust the global permission schemeB . Modify the project's notification scheme to exclude internal rolesC . Turn off all notifications in system settingsD . Internal notifications cannot be disabledView AnswerAnswer: B
