ACP-420 exam

What is required to manage users and groups at the site level in Jira?A . Jira Admin permissionsB . Project Admin permissionsC . Global permissionsD . Collaborator permissionsView AnswerAnswer: A

How do you assign a request from the queue to a team member?A . By dragging and dropping the request to the team member's nameB . It is automatically assigned by JiraC . By selecting the request and choosing 'Assign'D . Requests cannot be assignedView AnswerAnswer: C

How do Jira admins configure language support for the Customer Portal?A . By installing new pluginsB . Through the internationalization settings in JiraC . Language support is automatically managed by JiraD . By manually translating each pageView AnswerAnswer: B

When might an administrator choose to unlink a Confluence space from a Jira service project?A . When the project is completedB . When the linked space is no longer relevantC . When there is too much traffic on the siteD . All of the aboveView AnswerAnswer: B

Who can add watchers to an issue in Jira?A . Only the project adminB . Any user with the necessary permissionsC . Only the issue reporterD . Watchers can only add themselvesView AnswerAnswer: B

What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C

Which feature must be utilized to create a custom report in JSM?A . Custom fieldsB . JQL queriesC . Project rolesD . Automation rulesView AnswerAnswer: B

How are issue types linked to request types in a Jira Service Management project?A . Issue types can be directly mapped to multiple request typesB . Each request type can only have one specific issue typeC . Request types can be linked to any issue type at any timeD ....

How is the default language set for the Customer Portal?A . It matches the default language of the main Jira instanceB . Each customer can set their own default languageC . Set in the project’s language settingsD . The default language is always EnglishView AnswerAnswer: C

What is a key difference between internal and external comments?A . Internal comments can be seen by all usersB . External comments are visible only to project adminsC . Internal comments are only visible to team members within your organizationD . There is no differenceView AnswerAnswer: C