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What is the purpose of targeted use cases?
What is the purpose of targeted use cases?A . They highlight the product differentiation from a competitor. B. They define how a solution is applied to enable a desired outcome. C. They function without the purchase of additional services. D. They provide customers with ways to take advantage of additional...
Which course of action is the best to help you prepare for the first customer introduction meeting?
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?A . Engage with the account team to understand the expansion opportunities B . Perform a deep analysis of...
What is a lagging indicator of the customer achieving the value proposition?
What is a lagging indicator of the customer achieving the value proposition?A . product deployment B. contract renewal C. decrease in the number of problem reports D. movement to evaluate stageView AnswerAnswer: B
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?A . Provide break-fix support for technical problems experienced or observed by the customer. B. Provide training content to address current and existing barriers. C. Provide a...
How can this issue be avoided?
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?A . Share the company's organizational chart with the support team. B. Provide customers with relevant use cases for the purchased solution. C....
Which two activities must the Customer Success Manager initiate to mitigate this risk?
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)A . Create a new Health Index dashboard with the Sales team. B. Evaluate the customer's expertise...
Which two activities support Customer Success planning? (Choose two.)
Which two activities support Customer Success planning? (Choose two.)A . service ticket tracking B. adoption barrier identification C. quality control D. service delivery program management E. KPI trackingView AnswerAnswer: B,E
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?A . diagnostic B. descriptive C. prescriptive D. predictiveView AnswerAnswer: B
Which action must be taken by Customer Success Manager?
Refer to the exhibit. Which action must be taken by Customer Success Manager?A . Recommend expansion opportunities B. Review the financial index. C. Develop a customer testimonial. D. Identify the adoption barriers.View AnswerAnswer: D
What is the purpose of capturing moments of success with a customer?
What is the purpose of capturing moments of success with a customer?A . expanding the purchased solution B. recognizing the value of the engagement C. renewing the contract and subscription D. validating deployment of the solutionView AnswerAnswer: B
