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Which perspectives are covered in a balanced scorecard?
Which perspectives are covered in a balanced scorecard?A . customer, employee, partner, riskB . business process, customer, financial, learning, growthC . competition, culture, financial. IT systemsD . business outcomes, customer, employee, riskView AnswerAnswer: B Explanation: Reference: https://balancedscorecard.org/bsc-basics/articles-videos/the-four-perspectives-of-the-balanced-scorecard/#:~:text=The%20four%20perspectives%20of%20a,Process%2C%20and%20Learning%20and%20Growth
What is a consideration in evaluating readiness for adoption?
What is a consideration in evaluating readiness for adoption?A . Identify features or functions that are not deployed or underutilized.B . Identify potential accelerators that could optimize performance.C . Review customer acceptance test plan.D . Validate that all required items have been purchased.View AnswerAnswer: A
Which two activities support Customer Success planning? (Choose two.)
Which two activities support Customer Success planning? (Choose two.)A . service ticket trackingB . adoption barrier identificationC . quality controlD . service delivery program managementE . KPI trackingView AnswerAnswer: B,E
Which steps with the Project and Operations teams ensure a successful adoption?
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?A . Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the...
Which action should a Customer Success Manager take when the product utilization score is not improving?
Which action should a Customer Success Manager take when the product utilization score is not improving?A . Conduct customer interviews to understand current adoption barriers and develop a solution plan.B . Engage the sales team to upsell the solution and offer options and product diversity to the customer.C . Review...
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?A . capability gapB . financial gapC . consumption gapD . organizational gapView AnswerAnswer: C Explanation: Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap
Based on the stage and health reflected, what must be the first priority of the success plan?
Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?A . Design and propose a discount on product G.B . Contact and collaborate with the individuals involved in the onboarding of product E.C . Offer and encourage the opportunity...
What defines customer success?
What defines customer success?A . the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.B . a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success...
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
How can this issue be avoided?
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?A . Share the company's organizational chart with the support team.B . Provide customers with relevant use cases for the purchased solution.C ....
