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In which stage is the customer?
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?A . AdoptionB . OptimizeC ....
What is the first step a Customer Success Manager should take to identify why the solution was purchased?
What is the first step a Customer Success Manager should take to identify why the solution was purchased?A . Review the bill of materialsB . Evaluate the Customer Success PlanC . Collaborate with the sales team.D . Engage with the customerView AnswerAnswer: C
Which best practice will help prevent this type of disagreement?
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help...
What is Quarterly Success Review?
What is Quarterly Success Review?A . new success plan that focuses on the upcoming goals for the customer.B . gap analysis that focuses on the state of the customer’s current architecture.C . technical analysis that outlines the implementation plan and adoption barriers.D . a conversation that outlines key initiatives that...
Which course of action is the best to help you prepare for the first customer introduction meeting?
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?A . Engage with the account team to understand the expansion opportunitiesB . Perform a deep analysis of all...
What is a business adoption barrier?
What is a business adoption barrier?A . solution is not implementedB . customer lacks technical knowledgeC . services are unpurchasedD . lack of customer stakeholderView AnswerAnswer: B
Which Key Performance Indicators contribute to customer value achievements?
Which Key Performance Indicators contribute to customer value achievements?A . profit and risk reductionB . employee usage and training volumeC . product, services, and salesD . cost, time, and customer satisfactionView AnswerAnswer: D
Which activity reduces the risk of chum?
Which activity reduces the risk of chum?A . providing a discount on renewalB . lowering the service levelC . expanding the customer footprintD . educating on product featuresView AnswerAnswer: C
Which two actions are in adoption campaign? (Choose two.)
Which two actions are in adoption campaign? (Choose two.)A . messaging to users on best practice approaches to their solutionB . messaging to stakeholders on new product releasesC . messaging to stakeholders on the new features of their solutionD . survey sent to all end usersE . renewal reminder to...
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
In which lifecycle stage would a lack of skilled resources be identified as a barrier?A . sales proof of conceptB . late-stage adoptionC . early-stage adoptionD . solution renewalView AnswerAnswer: C
