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What are two drivers for Customer Success? (Chooser two)
What are two drivers for Customer Success? (Chooser two)A . The customer trusts that Cisco support will solve any issues.B . The customer receives training for new products and services.C . The customer recognizes the value of initial use case implementations.D . The customer gives feedback about the purchased product.E...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
Which statement about the customer is true?
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?A . The customer...
Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors?
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors?...
Which method is directly associated with evaluating a customer outcome?
Which method is directly associated with evaluating a customer outcome?A . milestonesB . key performance indicatorsC . metricsD . benchmarksView AnswerAnswer: B
Which Customer Success activity is critical from the supplier perspective?
Which Customer Success activity is critical from the supplier perspective?A . identifying opportunities for sales expansionB . driving full adoption of the company's technology across all supported solutionsC . ensuring the customer has a success plan and is achieving each milestone in a timely mannerD . listening carefully to the...
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B,
What does this health score indicate?
Refer to the exhibit. What does this health score indicate?A . The customer is unlikely to renew this license.B . The customer is unlikely to advocate for this product.C . The customer needs to consume more of this product.D . The customer needs to purchase more licenses.View AnswerAnswer: A
What is a key driver that is creating the need for customer success?
What is a key driver that is creating the need for customer success?A . financial resourcesB . subscription economyC . advanced specializationsD . portfolio managementView AnswerAnswer: B
How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...
