- All Exams Instant Download
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
You have a Microsoft 365 subscription. You have two users named User1 and User2. You create a custom anti-phishing policy named AP1 and apply AP1 to User1
HOTSPOT You have a Microsoft 365 subscription. You have two users named User1 and User2. You create a custom anti-phishing policy named AP1 and apply AP1 to User1. From PowerShell, you receive the output shown in the following exhibit. Use the drop-down menus to select the answer choice that completes...
Which two actions are critical when communicating with executives? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)A . Keep services as a primary topicB . Focus on the value achievedC . Incorporate the sales team’s planD . Target executive prioritiesE . Focus on technical detailsView AnswerAnswer: BD
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
What should you add to the form?
You are a Dynamics 365 Finance and Operations developer. You have a form that displays customer records by using a listpage control. You must add related sales total information for the selected customer to the form. You need to display the required related sales total information. What should you add...
What are two barriers of adoption in an organization? (Choose two.)
What are two barriers of adoption in an organization? (Choose two.)A . new product sales motionB . lack of knowledge on solutionC . organizational announcementsD . implementation issuesE . hiring practicesView AnswerAnswer: BD
Which step does the Customer Success Manager take next?
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?A . Document the session, stakeholder interests, and metrics for leadershipB . Create a success plan to be reviewed with the customer...
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?A . KPI that will be improved by the new product solutionB . current existing products that are being displaced by the solutionC . current configuration guide of the product solutionD . product use...
Which action does the Customer Success Manager consider?
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?A . Suggest that the customer replace their existing staffB . Provide the customer with a chargeable deployment serviceC . Re-enforce the time to value of the solutionD . Give...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
