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What is a technical adoption barrier?
What is a technical adoption barrier?A . lack of integration with other productsB . underutilization of licensesC . untrained customer user groupD . customer not measuring product valueView AnswerAnswer: A
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?A . Provide break-fix support for technical problems experienced or observed by the customer.B . Provide training content to address current and existing barriers.C . Provide a...
How are operating expenses (OpEx) different from capital expenses (CapEx)?
How are operating expenses (OpEx) different from capital expenses (CapEx)?A . OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.B . OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily...
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
Which scenario represents a use case expand opportunity?
Which scenario represents a use case expand opportunity?A . usage KPIs are on target entering the fourth quarterB . supplementary training sessions are organized on existing featuresC . solution management team adds headcountD . endpoint security solution extended to cover data center servers in addition to laptopsView AnswerAnswer: D
What is the purpose of targeted use cases?
What is the purpose of targeted use cases?A . They highlight the product differentiation from a competitor.B . They define how a solution is applied to enable a desired outcome.C . They function without the purchase of additional services.D . They provide customers with ways to take advantage of additional...
Which action must be taken by Customer Success Manager?
Refer to the exhibit. Which action must be taken by Customer Success Manager?A . Recommend expansion opportunitiesB . Review the financial index.C . Develop a customer testimonial.D . Identify the adoption barriers.View AnswerAnswer: D
What is the first step of the mitigation plan?
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software....
What defines a use case?
What defines a use case?A . comparison of the marketing description of what a product does and the customer’s experience.B . list of actions that define the interactions between a role and a system to achieve a goal.C . list of actions or event steps that a customer uses.D ....
Which two activities must the Customer Success Manager initiate to mitigate this risk?
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)A . Create a new Health Index dashboard with the Sales team.B . Evaluate the customer's expertise...
