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Which key metrics measure this outcome?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?A . increase in new subscribers or increase in end usersB . number of incidents reported or number of compliance issuesC . reduction in headcount or operational support costsD . customer and employee feedbackE . number...
What are two barriers of adoption in an organization? (Choose two.)
What are two barriers of adoption in an organization? (Choose two.)A . new product sales motionB . lack of knowledge on solutionC . organizational announcementsD . implementation issuesE . hiring practicesView AnswerAnswer: BD
Which two business outcomes are critical to the company’s success?
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)A . sustainabilityB . credibilityC . time to marketD . business growthE . cost efficiencyView AnswerAnswer: AE Explanation: Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533
Which definition of customer success is true?
Which definition of customer success is true?A . It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.B . It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.C...
Which step does the Customer Success Manager take next?
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?A . Document the session, stakeholder interests, and metrics for leadershipB . Create a success plan to be reviewed with the customer...
Which list of components of a Customer Success Quarterly Success Review is common?
Which list of components of a Customer Success Quarterly Success Review is common?A . results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarterB . results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarterC ....
Which action does the Customer Success Manager consider?
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?A . Suggest that the customer replace their existing staffB . Provide the customer with a chargeable deployment serviceC . Re-enforce the time to value of the solutionD . Give...
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?A . KPI that will be improved by the new product solutionB . current existing products that are being displaced by the solutionC . current configuration guide of the product solutionD . product use...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B
