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Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?A . KPI that will be improved by the new product solutionB . current existing products that are being displaced by the solutionC . current configuration guide of the product solutionD . product use...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
Which two actions are critical when communicating with executives? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)A . Keep services as a primary topicB . Focus on the value achievedC . Incorporate the sales team’s planD . Target executive prioritiesE . Focus on technical detailsView AnswerAnswer: BA
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...
Which list of components of a Customer Success Quarterly Success Review is common?
Which list of components of a Customer Success Quarterly Success Review is common?A . results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarterB . results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarterC ....
