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How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
Which list of components of a Customer Success Quarterly Success Review is common?
Which list of components of a Customer Success Quarterly Success Review is common?A . results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarterB . results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarterC ....
Which step does the Customer Success Manager take next?
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?A . Document the session, stakeholder interests, and metrics for leadershipB . Create a success plan to be reviewed with the customer...
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
Which two actions are critical when communicating with executives? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)A . Keep services as a primary topicB . Focus on the value achievedC . Incorporate the sales team’s planD . Target executive prioritiesE . Focus on technical detailsView AnswerAnswer: BA
Which action does the Customer Success Manager consider?
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?A . Suggest that the customer replace their existing staffB . Provide the customer with a chargeable deployment serviceC . Re-enforce the time to value of the solutionD . Give...
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?A . KPI that will be improved by the new product solutionB . current existing products that are being displaced by the solutionC . current configuration guide of the product solutionD . product use...
Which action do you consider?
You notice a decline over time in your customer’s usage of your product. Which action do you consider?A . Tell the customer a new solution will soon be availableB . Carefully tell the customer to get more people to use your productC . Re-assess the customer’s business process and outline...
Which key metrics measure this outcome?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?A . increase in new subscribers or increase in end usersB . number of incidents reported or number of compliance issuesC . reduction in headcount or operational support costsD . customer and employee feedbackE . number...
