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Which two business outcomes are critical to the company’s success?
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)A . sustainabilityB . credibilityC . time to marketD . business growthE . cost efficiencyView AnswerAnswer: AE Explanation: Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533
Which step does the Customer Success Manager take next?
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?A . Document the session, stakeholder interests, and metrics for leadershipB . Create a success plan to be reviewed with the customer...
Which action do you consider?
You notice a decline over time in your customer’s usage of your product. Which action do you consider?A . Tell the customer a new solution will soon be availableB . Carefully tell the customer to get more people to use your productC . Re-assess the customer’s business process and outline...
Which key metrics measure this outcome?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?A . increase in new subscribers or increase in end usersB . number of incidents reported or number of compliance issuesC . reduction in headcount or operational support costsD . customer and employee feedbackE . number...
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
What are two barriers of adoption in an organization? (Choose two.)
What are two barriers of adoption in an organization? (Choose two.)A . new product sales motionB . lack of knowledge on solutionC . organizational announcementsD . implementation issuesE . hiring practicesView AnswerAnswer: BD
Which two actions are critical when communicating with executives? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)A . Keep services as a primary topicB . Focus on the value achievedC . Incorporate the sales team’s planD . Target executive prioritiesE . Focus on technical detailsView AnswerAnswer: BA
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
Which definition of customer success is true?
Which definition of customer success is true?A . It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.B . It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.C...
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?A . KPI that will be improved by the new product solutionB . current existing products that are being displaced by the solutionC . current configuration guide of the product solutionD . product use...
