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In which stage is the customer?
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?A . AdoptionB . OptimizeC ....
How are operating expenses (OpEx) different from capital expenses (CapEx)?
How are operating expenses (OpEx) different from capital expenses (CapEx)?A . OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.B . OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily...
Which definition of a use case is true?
Which definition of a use case is true?A . comparison of the marketing description of what a product does to the customer’s experienceB . list of actions or event steps that a customer usesC . list of actions or event steps that typically defines the interactions between a role and...
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
Which method is directly associated with evaluating a customer outcome?
Which method is directly associated with evaluating a customer outcome?A . milestonesB . key performance indicatorsC . metricsD . benchmarksView AnswerAnswer: D
Which key metrics measure this outcome?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?A . increase in new subscribers or increase in end usersB . number of incidents reported or number of compliance issuesC . reduction in headcount or operational support costsD . customer and employee feedbackE . number...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
Which two actions are critical when communicating with executives? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)A . Keep services as a primary topicB . Focus on the value achievedC . Incorporate the sales team’s planD . Target executive prioritiesE . Focus on technical detailsView AnswerAnswer: BA
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
Which action do you consider?
You notice a decline over time in your customer’s usage of your product. Which action do you consider?A . Tell the customer a new solution will soon be availableB . Carefully tell the customer to get more people to use your productC . Re-assess the customer’s business process and outline...
