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What is the first step a Customer Success Manager should take to identify why the solution was purchased?
What is the first step a Customer Success Manager should take to identify why the solution was purchased?A . Review the bill of materialsB . Evaluate the Customer Success PlanC . Collaborate with the sales team.D . Engage with the customerView AnswerAnswer: D
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B,D
Which two actions are in adoption campaign? (Choose two.)
Which two actions are in adoption campaign? (Choose two.)A . messaging to users on best practice approaches to their solutionB . messaging to stakeholders on new product releasesC . messaging to stakeholders on the new features of their solutionD . survey sent to all end usersE . renewal reminder to...
What defines customer success?
What defines customer success?A . the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.B . a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success...
How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...
Which activity reduces the risk of chum?
Which activity reduces the risk of chum?A . providing a discount on renewalB . lowering the service levelC . expanding the customer footprintD . educating on product featuresView AnswerAnswer: C
On which two objectives should communication with customer executives focus? (Choose two)
On which two objectives should communication with customer executives focus? (Choose two)A . return on investmentB . new salesC . product improvementD . user trainingE . time to valueView AnswerAnswer: A,E
Which Key Performance Indicators contribute to customer value achievements?
Which Key Performance Indicators contribute to customer value achievements?A . profit and risk reductionB . employee usage and training volumeC . product, services, and salesD . cost, time, and customer satisfactionView AnswerAnswer: D
What is a consideration in evaluating readiness for adoption?
What is a consideration in evaluating readiness for adoption?A . Identify features or functions that are not deployed or underutilized.B . Identify potential accelerators that could optimize performance.C . Review customer acceptance test plan.D . Validate that all required items have been purchased.View AnswerAnswer: C
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
