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Which action must be taken by Customer Success Manager?
Refer to the exhibit. Which action must be taken by Customer Success Manager?A . Recommend expansion opportunitiesB . Review the financial index.C . Develop a customer testimonial.D . Identify the adoption barriers.View AnswerAnswer: D
What is the customer success objective of a Quarterly Success Review?
What is the customer success objective of a Quarterly Success Review?A . Introduce new products and services.B . Evaluate renewal contract.C . Align work effort to outcomes.D . Create a success plan.View AnswerAnswer: D
Which element evaluates a customer outcome?
Which element evaluates a customer outcome?A . key performance indicatorsB . milestonesC . metricsD . benchmarksView AnswerAnswer: A
What are two examples of leveraging data to identify a customer barrier? (choose two)
What are two examples of leveraging data to identify a customer barrier? (choose two)A . noting change in customer executive teamB . consulting the health indexC . providing training recommendationsD . reviewing installed base detailsE . evaluating feedback from the customer operations teamView AnswerAnswer: B,E
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
Which action should be taken when new company leadership is forcing a competitor’s solution?
Which action should be taken when new company leadership is forcing a competitor’s solution?A . Recheck the value realized by the current solution.B . Demonstrate how the current solution is a lower-cost solution than competitors.C . Hold an executive briefing to evaluate risks of the proposed solution.D . Tell the...
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)A . completion of customer trainingB . confirmation of customer business outcomesC . review of product roadmapD . scheduling of Quarterly Success ReviewE . agreement of key stakeholdersView AnswerAnswer: B,D
What is the purpose of capturing moments of success with a customer?
What is the purpose of capturing moments of success with a customer?A . expanding the purchased solutionB . recognizing the value of the engagementC . renewing the contract and subscriptionD . validating deployment of the solutionView AnswerAnswer: B
What is a key driver that is creating the need for customer success?
What is a key driver that is creating the need for customer success?A . financial resourcesB . subscription economyC . advanced specializationsD . portfolio managementView AnswerAnswer: A
Which initial action does a Customer Success Manager take?
Refer to the exhibit. Which initial action does a Customer Success Manager take?A . Run analysis on all the license types used by the customer on all platformsB . Share the report with the customer point of contact for license types B and D and determine causesC . Provide trending...
