- All Exams Instant Download
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. View AnswerAnswer:
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?A . Provide break-fix support for technical problems experienced or observed by the customer.B . Provide training content to address current and existing barriers.C . Provide a...
What does this health score indicate?
Refer to the exhibit. What does this health score indicate?A . The customer is unlikely to renew this license.B . The customer is unlikely to advocate for this product.C . The customer needs to consume more of this product.D . The customer needs to purchase more licenses.View AnswerAnswer: B
Which statement about the customer is true?
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?A . The customer...
Which course of action is the best to help you prepare for the first customer introduction meeting?
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?A . Engage with the account team to understand the expansion opportunitiesB . Perform a deep analysis of all...
What is Quarterly Success Review?
What is Quarterly Success Review?A . new success plan that focuses on the upcoming goals for the customer.B . gap analysis that focuses on the state of the customer’s current architecture.C . technical analysis that outlines the implementation plan and adoption barriers.D . a conversation that outlines key initiatives that...
Which best practice will help prevent this type of disagreement?
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help...
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?A . diagnosticB . descriptiveC . prescriptiveD . predictiveView AnswerAnswer: A
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?A . capability gapB . financial gapC . consumption gapD . organizational gapView AnswerAnswer: C Explanation: Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap
What is the first step of the mitigation plan?
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software....
