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What are two examples of leveraging data to identify a customer barrier? (choose two)
What are two examples of leveraging data to identify a customer barrier? (choose two)A . noting change in customer executive teamB . consulting the health indexC . providing training recommendationsD . reviewing installed base detailsE . evaluating feedback from the customer operations teamView AnswerAnswer: B D
Which adoption barrier will the customer encounter?
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create...
Which initial action does a Customer Success Manager take?
Refer to the exhibit. Which initial action does a Customer Success Manager take?A . Run analysis on all the license types used by the customer on all platformsB . Share the report with the customer point of contact for license types B and D and determine causesC . Provide trending...
What is the customer success objective of a Quarterly Success Review?
What is the customer success objective of a Quarterly Success Review?A . Introduce new products and services.B . Evaluate renewal contract.C . Align work effort to outcomes.D . Create a success plan.View AnswerAnswer: C
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?A . customer budgetB . adoption barriersC . value realizationD . competitive differentiationView AnswerAnswer: A
In which stage does the Customer Success Manager initially validate stakeholders?
In which stage does the Customer Success Manager initially validate stakeholders?A . onboardingB . deploymentC . utilizationD . purchaseView AnswerAnswer: A
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. View AnswerAnswer:
Which two opportunities can lead to advocacy?
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)A . moments of success when the customer acknowledges progressB . successful contract renewalC . green health scores over intermittent time periodsD ....
Which action prepares them for the customer introduction meeting?
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?A . Engage with the account team to understand the expansion opportunities.B . Perform a deep analysis of all the sales orders to the past 24 months.C . Document customer's current technical...
What is the purpose of capturing moments of success with a customer?
What is the purpose of capturing moments of success with a customer?A . expanding the purchased solutionB . recognizing the value of the engagementC . renewing the contract and subscriptionD . validating deployment of the solutionView AnswerAnswer: B
