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On which two objectives should communication with customer executives focus? (Choose two)
On which two objectives should communication with customer executives focus? (Choose two)A . return on investmentB . new salesC . product improvementD . user trainingE . time to valueView AnswerAnswer: A,E
Which activity reduces the risk of chum?
Which activity reduces the risk of chum?A . providing a discount on renewalB . lowering the service levelC . expanding the customer footprintD . educating on product featuresView AnswerAnswer: C
Which course of action is the best to help you prepare for the first customer introduction meeting?
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?A . Engage with the account team to understand the expansion opportunitiesB . Perform a deep analysis of all...
Which initial action does a Customer Success Manager take?
Refer to the exhibit. Which initial action does a Customer Success Manager take?A . Run analysis on all the license types used by the customer on all platformsB . Share the report with the customer point of contact for license types B and D and determine causesC . Provide trending...
In which stage is the customer?
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?A . AdoptionB . OptimizeC ....
Which best practice will help prevent this type of disagreement?
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help...
Which two actions are in adoption campaign? (Choose two.)
Which two actions are in adoption campaign? (Choose two.)A . messaging to users on best practice approaches to their solutionB . messaging to stakeholders on new product releasesC . messaging to stakeholders on the new features of their solutionD . survey sent to all end usersE . renewal reminder to...
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?A . Provide break-fix support for technical problems experienced or observed by the customer.B . Provide training content to address current and existing barriers.C . Provide a...
Which reports are critical to the success of the meeting?
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical...
Which element evaluates a customer outcome?
Which element evaluates a customer outcome?A . key performance indicatorsB . milestonesC . metricsD . benchmarksView AnswerAnswer: A
