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What is the first step a Customer Success Manager should take to identify why the solution was purchased?
What is the first step a Customer Success Manager should take to identify why the solution was purchased?A . Review the bill of materialsB . Evaluate the Customer Success PlanC . Collaborate with the sales team.D . Engage with the customerView AnswerAnswer: B
Which Key Performance Indicators contribute to customer value achievements?
Which Key Performance Indicators contribute to customer value achievements?A . profit and risk reductionB . employee usage and training volumeC . product, services, and salesD . cost, time, and customer satisfactionView AnswerAnswer: D
What is a financial implication of churn?
What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
What is a key driver that is creating the need for customer success?
What is a key driver that is creating the need for customer success?A . financial resourcesB . subscription economyC . advanced specializationsD . portfolio managementView AnswerAnswer: B
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?A . capability gapB . financial gapC . consumption gapD . organizational gapView AnswerAnswer: C Explanation: Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?A . diagnosticB . descriptiveC . prescriptiveD . predictiveView AnswerAnswer: B
What is a consideration in evaluating readiness for adoption?
What is a consideration in evaluating readiness for adoption?A . Identify features or functions that are not deployed or underutilized.B . Identify potential accelerators that could optimize performance.C . Review customer acceptance test plan.D . Validate that all required items have been purchased.View AnswerAnswer: C
What is Quarterly Success Review?
What is Quarterly Success Review?A . new success plan that focuses on the upcoming goals for the customer.B . gap analysis that focuses on the state of the customer’s current architecture.C . technical analysis that outlines the implementation plan and adoption barriers.D . a conversation that outlines key initiatives that...
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
