Which two activities support Customer Success planning? (Choose two.)

Which two activities support Customer Success planning? (Choose two.)A . service ticket trackingB . adoption barrier identificationC . quality controlD . service delivery program managementE . KPI trackingView AnswerAnswer: B,D

March 9, 2022 No Comments READ MORE +

Based on the stage and health reflected, what must be the first priority of the success plan?

Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?A . Design and propose a discount on productC . Contact and collaborate with the individuals involved in the onboarding of productE . Offer and encourage the opportunity for the...

March 9, 2022 No Comments READ MORE +

What is a key driver that is creating the need for customer success?

What is a key driver that is creating the need for customer success?A . financial resourcesB . subscription economyC . advanced specializationsD . portfolio managementView AnswerAnswer: B

March 9, 2022 No Comments READ MORE +

Which course of action is the best to help you prepare for the first customer introduction meeting?

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?A . Engage with the account team to understand the expansion opportunitiesB . Perform a deep analysis of all...

March 8, 2022 No Comments READ MORE +

Which two actions are in adoption campaign? (Choose two.)

Which two actions are in adoption campaign? (Choose two.)A . messaging to users on best practice approaches to their solutionB . messaging to stakeholders on new product releasesC . messaging to stakeholders on the new features of their solutionD . survey sent to all end usersE . renewal reminder to...

March 7, 2022 No Comments READ MORE +

What is a lagging indicator of the customer achieving the value proposition?

What is a lagging indicator of the customer achieving the value proposition?A . product deploymentB . contract renewalC . decrease in the number of problem reportsD . movement to evaluate stageView AnswerAnswer: C Explanation: Reference: https://www.smartkarrot.com/resources/blog/customer-success-leading-and-lagging-indicators/

March 7, 2022 No Comments READ MORE +

What is a financial implication of churn?

What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A Explanation: Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/

March 6, 2022 No Comments READ MORE +

Which action should be taken when new company leadership is forcing a competitor’s solution?

Which action should be taken when new company leadership is forcing a competitor’s solution?A . Recheck the value realized by the current solution.B . Demonstrate how the current solution is a lower-cost solution than competitors.C . Hold an executive briefing to evaluate risks of the proposed solution.D . Tell the...

March 6, 2022 No Comments READ MORE +

Which Customer Success activity is critical from the supplier perspective?

Which Customer Success activity is critical from the supplier perspective?A . identifying opportunities for sales expansionB . driving full adoption of the company's technology across all supported solutionsC . ensuring the customer has a success plan and is achieving each milestone in a timely mannerD . listening carefully to the...

March 6, 2022 No Comments READ MORE +

Which action must be taken by Customer Success Manager?

Refer to the exhibit. Which action must be taken by Customer Success Manager?A . Recommend expansion opportunitiesB . Review the financial index.C . Develop a customer testimonial.D . Identify the adoption barriers.View AnswerAnswer: D

March 5, 2022 No Comments READ MORE +