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Which adoption barrier will the customer encounter?
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create...
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
In which lifecycle stage would a lack of skilled resources be identified as a barrier?A . sales proof of conceptB . late-stage adoptionC . early-stage adoptionD . solution renewalView AnswerAnswer: A
What is the order of the key elements of process improvement for Customer Success?
What is the order of the key elements of process improvement for Customer Success?A . measure, define, analyze, control, improveB . define, measure, analyze, improve, controlC . define, analyze, measure, improve, controlD . analyze, define, measure, control, improveView AnswerAnswer: B Explanation: Reference: https://www.pmi.org/learning/library/five-elements-process-oriented-project-6946#:~:text=DMAIC%20stands%20for%20Define%2C%20Measure,understand%2C%20a nd%20simply%20make%20sense
Which initial action does a Customer Success Manager take?
Refer to the exhibit. Which initial action does a Customer Success Manager take?A . Run analysis on all the license types used by the customer on all platformsB . Share the report with the customer point of contact for license types B and D and determine causesC . Provide trending...
Which two activities must the Customer Success Manager initiate to mitigate this risk?
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)A . Create a new Health Index dashboard with the Sales team.B . Evaluate the customer's expertise...
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?A . customer budgetB . adoption barriersC . value realizationD . competitive differentiationView AnswerAnswer: A
Which scenario represents a use case expand opportunity?
Which scenario represents a use case expand opportunity?A . usage KPIs are on target entering the fourth quarterB . supplementary training sessions are organized on existing featuresC . solution management team adds headcountD . endpoint security solution extended to cover data center servers in addition to laptopsView AnswerAnswer: D
How are operating expenses (OpEx) different from capital expenses (CapEx)?
How are operating expenses (OpEx) different from capital expenses (CapEx)?A . OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.B . OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily...
How can this issue be avoided?
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?A . Share the company's organizational chart with the support team.B . Provide customers with relevant use cases for the purchased solution.C ....
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB . It allows the customer to identify unused licenses so they can be addressed via a...
