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What are two examples of leveraging data to identify a customer barrier? (choose two)
What are two examples of leveraging data to identify a customer barrier? (choose two)A . noting change in customer executive teamB . consulting the health indexC . providing training recommendationsD . reviewing installed base detailsE . evaluating feedback from the customer operations teamView AnswerAnswer: B,E
Which steps with the Project and Operations teams ensure a successful adoption?
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?A . Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the...
What is the first step of the mitigation plan?
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software....
Which statement about the customer is true?
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?A . The customer...
Which action prepares them for the customer introduction meeting?
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?A . Engage with the account team to understand the expansion opportunities.B . Perform a deep analysis of all the sales orders to the past 24 months.C . Document customer's current technical...
What are two drivers for Customer Success? (Chooser two)
What are two drivers for Customer Success? (Chooser two)A . The customer trusts that Cisco support will solve any issues.B . The customer receives training for new products and services.C . The customer recognizes the value of initial use case implementations.D . The customer gives feedback about the purchased product.E...
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)A . completion of customer trainingB . confirmation of customer business outcomesC . review of product roadmapD . scheduling of Quarterly Success ReviewE . agreement of key stakeholdersView AnswerAnswer: B, E
What is a technical adoption barrier?
What is a technical adoption barrier?A . lack of integration with other productsB . underutilization of licensesC . untrained customer user groupD . customer not measuring product valueView AnswerAnswer: A
What is a business adoption barrier?
What is a business adoption barrier?A . solution is not implementedB . customer lacks technical knowledgeC . services are unpurchasedD . lack of customer stakeholderView AnswerAnswer: B
In which stage is the customer?
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?A . AdoptionB . OptimizeC ....
