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Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?A . Provide break-fix support for technical problems experienced or observed by the customer.B . Provide training content to address current and existing barriers.C . Provide a...
What is the purpose of targeted use cases?
What is the purpose of targeted use cases?A . They highlight the product differentiation from a competitor.B . They define how a solution is applied to enable a desired outcome.C . They function without the purchase of additional services.D . They provide customers with ways to take advantage of additional...
Which factor delays time to value?
Which factor delays time to value?A . unrenewed Success PlanB . unpaid invoiceC . loss of project sponsorD . negative Net Promoter ScoreView AnswerAnswer: C
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?A . diagnosticB . descriptiveC . prescriptiveD . predictiveView AnswerAnswer: B
How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...
What does this health score indicate?
Refer to the exhibit. What does this health score indicate?A . The customer is unlikely to renew this license.B . The customer is unlikely to advocate for this product.C . The customer needs to consume more of this product.D . The customer needs to purchase more licenses.View AnswerAnswer: A
What defines a use case?
What defines a use case?A . comparison of the marketing description of what a product does and the customer’s experience.B . list of actions that define the interactions between a role and a system to achieve a goal.C . list of actions or event steps that a customer uses.D ....
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. View AnswerAnswer:
Which action should be taken when new company leadership is forcing a competitor’s solution?
Which action should be taken when new company leadership is forcing a competitor’s solution?A . Recheck the value realized by the current solution.B . Demonstrate how the current solution is a lower-cost solution than competitors.C . Hold an executive briefing to evaluate risks of the proposed solution.D . Tell the...
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B,
