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How can Customer Success Plan tracking drive additional license purchases?
How can Customer Success Plan tracking drive additional license purchases?A . The Success Plan tracks the mean time to failure of the solution. B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year. C. The Success Plan tracks gains in user productivity and...
What are two drivers for Customer Success? (Chooser two)
What are two drivers for Customer Success? (Chooser two)A . The customer trusts that Cisco support will solve any issues. B. The customer receives training for new products and services. C. The customer recognizes the value of initial use case implementations. D. The customer gives feedback about the purchased product....
How are operating expenses (OpEx) different from capital expenses (CapEx)?
How are operating expenses (OpEx) different from capital expenses (CapEx)?A . OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business. B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily...
Which two actions are in adoption campaign? (Choose two.)
Which two actions are in adoption campaign? (Choose two.)A . messaging to users on best practice approaches to their solution B . messaging to stakeholders on new product releases C. messaging to stakeholders on the new features of their solution D . survey sent to all end users E. renewal...
Which initial action does a Customer Success Manager take?
Refer to the exhibit. Which initial action does a Customer Success Manager take?A . Run analysis on all the license types used by the customer on all platforms B. Share the report with the customer point of contact for license types B and D and determine causes C. Provide trending...
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. View AnswerAnswer:
Which action should be taken when new company leadership is forcing a competitor’s solution?
Which action should be taken when new company leadership is forcing a competitor’s solution?A . Recheck the value realized by the current solution. B. Demonstrate how the current solution is a lower-cost solution than competitors. C. Hold an executive briefing to evaluate risks of the proposed solution. D. Tell the...
Which statement about the customer is true?
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?A . The customer...
What does this health score indicate?
Refer to the exhibit. What does this health score indicate?A . The customer is unlikely to renew this license. B. The customer is unlikely to advocate for this product. C. The customer needs to consume more of this product. D. The customer needs to purchase more licenses.View AnswerAnswer: A
Which Customer Success activity is critical from the supplier perspective?
Which Customer Success activity is critical from the supplier perspective?A . identifying opportunities for sales expansion B. driving full adoption of the company's technology across all supported solutions C. ensuring the customer has a success plan and is achieving each milestone in a timely manner D. listening carefully to the...
