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Which element evaluates a customer outcome?
Which element evaluates a customer outcome?A . key performance indicatorsB . milestonesC . metricsD . benchmarksView AnswerAnswer: A
What is a lagging indicator of the customer achieving the value proposition?
What is a lagging indicator of the customer achieving the value proposition?A . product deploymentB . contract renewalC . decrease in the number of problem reportsD . movement to evaluate stageView AnswerAnswer: B
Which action should be taken when new company leadership is forcing a competitor’s solution?
Which action should be taken when new company leadership is forcing a competitor’s solution?A . Recheck the value realized by the current solution.B . Demonstrate how the current solution is a lower-cost solution than competitors.C . Hold an executive briefing to evaluate risks of the proposed solution.D . Tell the...
Which reports are critical to the success of the meeting?
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical...
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)A . completion of customer trainingB . confirmation of customer business outcomesC . review of product roadmapD . scheduling of Quarterly Success ReviewE . agreement of key stakeholdersView AnswerAnswer: B, E
Which factor delays time to value?
Which factor delays time to value?A . unrenewed Success PlanB . unpaid invoiceC . loss of project sponsorD . negative Net Promoter ScoreView AnswerAnswer: C
How can Customer Success Plan tracking drive additional license purchases?
How can Customer Success Plan tracking drive additional license purchases?A . The Success Plan tracks the mean time to failure of the solution.B . The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.C . The Success Plan tracks gains in user productivity and...
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?A . diagnosticB . descriptiveC . prescriptiveD . predictiveView AnswerAnswer: B
What is the order of the key elements of process improvement for Customer Success?
What is the order of the key elements of process improvement for Customer Success?A . measure, define, analyze, control, improveB . define, measure, analyze, improve, controlC . define, analyze, measure, improve, controlD . analyze, define, measure, control, improveView AnswerAnswer: B Explanation: Reference: https://www.pmi.org/learning/library/five-elements-process-oriented-project-6946#:~:text=DMAIC%20stands%20for%20Define%2C%20Measure,understand%2C%20a nd%20simply%20make%20sense
What is a common indicator of customer health?
What is a common indicator of customer health?A . number of services purchasedB . number of licenses purchasedC . customer satisfaction metricD . amount of money spent on the solutionView AnswerAnswer: C
