7492X exam

Refer to the exhibit. The reply-bestvector command is applied to which BSR VDN/Vector?A . Status Poll VectorB . Primary VectorC . Interflow vectorD . Adjunct VectorView AnswerAnswer: A

Which three statements are true about virtual routing? (Choose three.)A . CTI is a required component for multi-site configuration.B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.C . Virtual routing involves only contacts that are...

In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)A . UUI TreatmentB . Supplementary Service ProtocolC . BSR Available Agent StrategyD . BSR ApplicationView AnswerAnswer: AC

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to...

What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?A . The trunk group must beB . 323.C . The FRL settings do not apply to BSE . Set TSC to y and set CA-TSC to “as needed”.F . The ISDN parameters “QSIG/ETSI TSC Extension”...

The Status Poll VDN does not respond to a consider locationvector command. Which three reasons are causing this problem? (Choose three.)A . The incorrect Status Poll VDN is defined in BSR application form.B . The Console Permission is NOT enabled.C . The Route-pattern TSC settings has a setting = n.D...

While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command. What is causing this problem?A . Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.B . The location number is not defined in the...

What are two call vectoring command failures for “adjunct routing”? (Choose two.)A . The VDN’s COR does not permit routing to the adjuncts supplied destination.B . The specified agent is not logged into the specified split for a direct agent call.C . The VDN’s COS-group does not have Console Permission...

In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?A . The vector is activated when the given remote server is the best available.B . The vector contacts the specified remote servers, and collects information from that remote server.C . The vector compares...

In which document can the events table be found?A . Troubleshooting Avaya Aura® Call Center EliteB . Programming Call Vectoring Features in Avaya Aura® Call Center EliteC . Administrator Guide for Avaya Communication ManagerD . Feature Description and Implementation for Avaya Communication ManagerView AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100059379 (p.5)