7492X exam

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered...

In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?A . The vector is activated when the given remote server is the best available.B . The vector contacts the specified remote servers, and collects information from that remote server.C . The vector compares...

The Status Poll VDN does not respond to a consider locationvector command. Which three reasons are causing this problem? (Choose three.)A . The incorrect Status Poll VDN is defined in BSR application form.B . The Console Permission is NOT enabled.C . The Route-pattern TSC settings has a setting = n.D...

What are two call vectoring command failures for “adjunct routing”? (Choose two.)A . The VDN’s COR does not permit routing to the adjuncts supplied destination.B . The specified agent is not logged into the specified split for a direct agent call.C . The VDN’s COS-group does not have Console Permission...

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)A . The second leg of the call is set up by the redirecting Communication Manager.B . Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.C...

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)A . The BSR Application ID must be set in the VDN form.B . Set the Available Agent Adjustments for BSR to y in the System...

In which document can the events table be found?A . Troubleshooting Avaya Aura® Call Center EliteB . Programming Call Vectoring Features in Avaya Aura® Call Center EliteC . Administrator Guide for Avaya Communication ManagerD . Feature Description and Implementation for Avaya Communication ManagerView AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100059379 (p.5)

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)A . On the Feature Related System Parameters screen verify the BSR Tie Strategy...

Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?A . The agent’s idle time is always adjusted up by...

While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command. What is causing this problem?A . Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.B . The location number is not defined in the...