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Which two commands would provide information to isolate the problem?
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to...
Which three statements are true about virtual routing? (Choose three.)
Which three statements are true about virtual routing? (Choose three.)A . CTI is a required component for multi-site configuration.B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.C . Virtual routing involves only contacts that are...
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)A . Max number of CA TSCB . Max number of NCA TSCC . Trunk Group for NCA TSCD . TSC Supplementary Service Protocol: bE . Route pattern must have TSC =...
Which option provides the best order to verify the virtual environment?
When deploying a virtual environment, you should configure the applications in a specific order. Which option provides the best order to verify the virtual environment?A . Application Enablement Services, Call Center Elite Multichannel, SQL databaseB . Avaya WebLM, Communication Manager, SQL databaseC . Call Center Elite Multichannel, Avaya WebLM, SQL...
Which statement about agent adjustments for the considered location step is true?
Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?A . The agent’s idle time is always adjusted up by...
What should you advise the customer to do?
A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”. What should you advise the customer to do?A . Check the License Director configuration and ensure the service is runningB . Restart and Stop the Media Director to resolve...
What are three reasons for turning on “Net Redir” = y?
Refer to the exhibit. What are three reasons for turning on “Net Redir” = y? (Choose three.)A . Network Call Deflection does not use ISDN messaging.B . It supports route-to number ~rl23658888.C . It increases trunk usage and costs.D . It supports Network Call Transfer.E . It decreases trunk usage...
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion?
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered...
What are two call vectoring command failures for “adjunct routing”? (Choose two.)
What are two call vectoring command failures for “adjunct routing”? (Choose two.)A . The VDN’s COR does not permit routing to the adjuncts supplied destination.B . The specified agent is not logged into the specified split for a direct agent call.C . The VDN’s COS-group does not have Console Permission...
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)A . UUI TreatmentB . Supplementary Service ProtocolC . BSR Available Agent StrategyD . BSR ApplicationView AnswerAnswer: CD
