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In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)A . UUI TreatmentB . Supplementary Service ProtocolC . BSR Available Agent strategyD . BSR ApplicationView AnswerAnswer: A,C
Which three reasons are causing this problem?
The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)A . The Incorrect Status Poll VDN is defined in HSR application form.B . The Console Permission is NOT enabled.C . The Route-pattern TSC settings has a setting =...
What should you advise them to do?
A customer reports that they received the message ‘Tserver Link Up’. What should you advise them to do?A . Connect the Tserver to establish the link between the Tserver and the Communication ManagerB . Check that the Tserver details are correct and AES Server is runningC . Check the License...
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?A . Interflow, Outflow, and 1st AvailableB . Primary, Status poll, and OutflowC . Status poll, Interflow, and 1st availableD . Primary, Status poll, and InterflowView AnswerAnswer: D
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?A . VmwareB . vCenterC . Elite MultichannelD . vSphereView AnswerAnswer: B
Which three statements are true about virtual routing? (Choose three.)
Which three statements are true about virtual routing? (Choose three.)A . CTI is a required component for multi-site configurationB . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the userC . Virtual routing involves only contacts that are...
What would cause calls to interflow to Denver?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find...
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)A . It enables routing of calls to the agent that is most idle.B . It dynamically matches a customer to an optimal agent.C . It provides conditional routing of calls to agent queues.D . It allows...
Is this possible?
A customer wants to use the TTrace application on their desktop to monitor remote servers. Is this possible?A . Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktopB . Yes, the customer can use their...
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?A . MOD10B . ADDC . CATRD . SELView AnswerAnswer: A
