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How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?
How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?A . Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.B . Check the System-Parameters Customer-Options Form and search for the EAS field.C . Check the Feature-Related System Parameters and search...
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)A . System Parameters Customer-OptionsB . Class of RestrictionC . VuStats DisplayD . Feature-Related System ParametersE . Class of ServiceView AnswerAnswer: B,C,D
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)A . Service Level Maximizer (SLM) can be used as an agent-based call distribution type.B . Service Level Maximizer (SLM) can be used as a skills-based call distribution type.C . Call Management System (CMS) or...
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)A . Service Observing Listen Only Access CodeB . COR C Restriction Override set to allC . TelecommuterD . Service Observing (Remote/By FAC)View AnswerAnswer: A,D
Which property of the SET command makes the command unique when dealing with variables?
Which property of the SET command makes the command unique when dealing with variables?A . The SET command reassigns variables to new values during the process of a vector.B . The SET command allows variables to be manipulated using arithmetic and string operators.C . The SET command allows a group...
Which scope is defined by the time-of-day (TOD) variable?
Which scope is defined by the time-of-day (TOD) variable?A . Collect Scope VariableB . Global Scope VariableC . Local Scope VariableD . Persistent Scope VariableView AnswerAnswer: A
Which command would you use to do this?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?A . list trace stationsB . list trace vectorC . list trace trunkD . list trace tracView AnswerAnswer: B
What would cause calls to interflow to Denver?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find...
What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?A . Automatic Number Identification (ANI)B . Basic Call Management System (BCMS)C . VuStatsD . Service Level Maximizer (SLM)View AnswerAnswer: B
How should they monitor their results?
A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?A . Use the display events command in the Communication Manager.B . Use the list history command in the Communication Manager.C . Use the System Maintenance > Reports > Error Log Report in the...
