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Which critical task must be performed during the qualification phase?
Which critical task must be performed during the qualification phase?A . Renewal plan developmentB . Validate customer inventoryC . Quote deliveryD . Develop a success planView AnswerAnswer: D
Which action should a Renewals manager take first?
Which action should a Renewals manager take first?A . Meet and confirm the am,css,csm and their resourcesB . Meet the customer and perform a renewals diagnosisC . Assign an RS to priority accountsD . Download contract data and develop a renewals strategyView AnswerAnswer: A
Which success indicator for a Renewals manager is valid?
Which success indicator for a Renewals manager is valid?A . New product introductionsB . On-time renewalC . Stabilized customer satisfaction scoresD . Increased deployment of licensesView AnswerAnswer: B
Which statement best describes an Ask the Expert session?
Which statement best describes an Ask the Expert session?A . A 24-7 phone line providing expert adviceB . A pre-recorded webinar from an expertC . A one on one coaching engagement covering specific use casesD . A hosted educational webinar with live expert Q and AView AnswerAnswer: D
Which statement regarding which tools can be added as value to customer and partners is invalid?
Which statement regarding which tools can be added as value to customer and partners is invalid?A . Adoption scores which provide insight into how well customers are utilizing service and software they purchaseB . Trusted Data Source for Hardware Refresh and Software renewal insightsC . Help manage Discounts for QuotingD...
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?A . Proposal buildB . BillingC . Deal strategyD . Quote deliveryView AnswerAnswer: A
What is the primary measurement of success for a Renewals Manager?
What is the primary measurement of success for a Renewals Manager?A . Iarr rateB . Renewal success rateC . Upsell percentageD . Percentage of contracts closedView AnswerAnswer: B
Which strategy contributes to the successful renewal of service contracts?
Which strategy contributes to the successful renewal of service contracts?A . Offer discountsB . Communicate product performance,pricing,and positionC . Lock in revenue streams through co-terminationD . Discount multi-year service agreementsView AnswerAnswer: B
Which licensing model represents the highest value?
Which licensing model represents the highest value?A . Pay as you goB . TransactionalC . Enterprise AgreementsD . SubscriptionView AnswerAnswer: C
Which service offering helps define the customer's IT vision and strategy?
Which service offering helps define the customer's IT vision and strategy?A . OptimizationB . SupportC . TrainingD . AdvisoryView AnswerAnswer: D
