6211 exam

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?A . Contact Center Manager Server (CCMS)B . Avaya Agent Desktop (AAD)C . Contact Center Multimedia (CCMM)D . Contact Center Manager Administration (CCMA)View AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)

Where is the administration of outbound campaigns and management of dialing listsperformed?A . Contact Center Multimedia ServerB . Avaya Aura® Contact CenterC . Avaya Proactive Outreach ManagerD . Avaya Aura® Media ServerView AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100172957

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?A . Enter the SIP address of the agent phoneset in the...

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center: Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the...

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)A . Web CommsB . AgentC . SkillsetD . ServerE . EmailView AnswerAnswer: B,C,D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017434

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?A . WC_B . VI_C . PO_D . SM_View AnswerAnswer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017434 (339)

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)A . Preview dialingB . Progressive dialingC . Predictive dialingD . Predetermined dialingView AnswerAnswer: A,C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100093170 (9)

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?A . Agent Desktop Configuration, Default Closed ReasonsB . Agent Desktop Configuration, General SettingsC . Agent Desktop Configuration, ResourcesD . Agent Desktop Configuration, User SettingsView AnswerAnswer: D Explanation: Reference:...

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?A . Single standard XML file or flattened XML fileB . Single standard HTML...

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?A . CCT Client ApplicationsB . Contact Management Framework (CMF)C . CCT APID . SIP ConnectorView AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100093163