500-445 exam

What is the formula for a standardized agent count for email?A . Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10 B. Standardized agent count for email = Actual agent count * Average number of messages handled...

Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?A . EECE B. UCCE C. Partition D. ServiceView AnswerAnswer: D

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)A . ECE_Default_Queue B. ECE_activity C. ECE_Inbound D. ECE_Email E. ECE_ChatView AnswerAnswer: A,E